COMPUTER MEDIATED COMMUNICATION IN ENTERPRISES
NEED FOR THEIR CLASSIFICATION AND ALGORITHMIC COMPLEXITIES
Author: Prof. Priti Kulkarni , Dr. Haridasa S. Acharya
Category: Information Technology Management
Abstract:
Effective and efficient communication is the heart of business. Computer- mediated communication (CMC) has become very common in work life and
has replaced need for face to face (F2F) communication to a large extent.
The high percentage of the total traffic over the internet is the-email, which is the
major component. It has enriched and facilitated business with a fast, efficient and
an inexpensive method of reaching out to a large number of people regardless of time
and location constraints. The exponential increase in the volume of e-mails make the
processing of e-mails tedious and time consuming. Employees at all levels,
managerial or at lower levels, have to spend significant portion of their precious
working time on organizing these e-mails and classifying them, before effective
business decisions can be taken. Some of the business surveys have shown that the
huge volume of e-mails do lead to unintentional ignoring of critical mails,
miscommunication between concerned individuals and enterprises, and avoidable
losses to business.
This paper presents establishes the need for dedicated software solutions for
enterprise level email classification and its strong relation to the network
architecture of the enterprise itself.
